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Later on, the casino said that the account was under the investigation and they would contact the player with an update.
They never did and the complaint was left unsolved. Complaints on related Jackpot Casino Same management. Black points: 61 for this casino.
Delayed payment. The player made a withdrawal request but the payment was delayed. The casino asked for new documents for verification and promised to look into the matter.
No update since then. Black points: 56 for this casino. Player accused of having duplicate accounts. The player won some money in the casino, made a withdrawal request and sent in all documents needed.
However, their account was locked and all funds seized due to a duplicate account accusation. The player stated they only had one account in the casino and was looking for help in this matter.
A representative of the forum recommended them to turn to licensing authorities. Player unable to withdraw their winnings.
The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked.
The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed.
The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed.
Complaints on related CasinoEuro Same management. Black points: 1, for this casino. She tried to refresh the game multiple times but it wouldn't work.
The player than contacted the casino about it who forwarded the issue to the game provider, NetEnt, for further investigation.
Once that was done, the provider decided that the player did receive the correct amount of their winnings and the error was caused by the system freezing.
There are no relevant updates since then. The player's withdrawal was denied due to broken terms and conditions of the casino.
After the player completed the wagering requirements, they requested a withdrawal of SEK91, Shortly after that, the player received an email where he was denied of the withdrawal and accused of bonus abuse, where they bet more than it was allowed.
The player claimed they never bet too high and it was impossible for them to make a mistake like that. The casino never responded to the complaint and the case remains unresolved.
Disputed amount: 91, kr bonus money. The player was accused of high betting and his winning was denied. The player admitted that he tried to log in to his Casino Euro account with his Euro Casino account username and password by a mistake.
Later on, the casino accused him of broken bonus terms and conditions while high betting but the player said that such a term was not there when he played.
The casino claimed otherwise and returned the player's deposit. No further information is available. The player's funds were confiscated due to a violation of the casino's rules.
He was in a complete shock when it happened because he was a long time player of the casino, for over four years. The casino never responded to the complaint and it remained unresolved.
Complaints on related Super Casino Same management. Black points: 42 21 for this casino. Player unable to make a withdrawal, delayed payment.
The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated.
The complaint remains unresolved. Player unable to withdraw their money, one year delay in payment. The player was trying to withdraw their winnings for a year.
The casino kept delaying the payment due to the verification process and change in management. The extremely long delay left the player disappointed and frustrated.
Delayed payment, player impatient. The player tried to make a withdrawal and was asked to send in their documents repeatedly.
This caused a delay in payment. Show 2 similiar complaints with 0 black points in total. Player accused of terms and conditions breach.
The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled. There was a long discussion with the casino and the player was accused of terms and conditions breach.
The player categorically disagreed and was ready to take legal action. Player's laptop stolen, their username and password misused to play in the casino.
All funds lost. The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost.
When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen.
Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment.
Show 1 similiar complaints with 0 black points in total. Player's withdrawal delayed, likely paid. The player complained their withdrawal was delayed.
The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully. Player's bonus winnings capped.
The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount.
Complaints on related NordicBet Casino Same management. The player's account was closed without an explanation given by the casino.
Jeanbahdo requested a withdrawal that was delayed due to a random investigation. Later on, her account was closed and her deposit of SEK2, was returned to her.
When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details.
Disputed amount: 9, kr bonus money. Black points: 55 for this casino. The player's account was closed without any relevant reason.
After A-L requested a withdrawal, her request became a subject for a random investigation. Shortly after that, her account was closed and the deposit of SEK2, was returned to her.
The casino's response was that they have the right to close any account for any reason without explaining why.
The casino never responded to the complaint and it would remain unresolved. Disputed amount: 4, kr bonus money. Black points: 50 25 for this casino.
After that, the casino locked her account and asked her to provide documents for the account verification, which she did right away. Then they asked her to verify some information via a phone call where the representative asked her what was Louisa betting on when she played but she couldn't remember.
Her account remained closed and she was told that she would receive her deposit back but not her winnings. The complaint remained unresolved.
Black points: 47 23 for this casino. Player was accused of breaching casino's terms of someone else using his IP address.
Gabriel accepted a bonus and after he won NOK10,, he requested a withdrawal. He then received an email from the casino where they informed him that he breached a term of someone else using his IP address.
The player claimed that he was the only one who played from this IP but the casino said they had proofs of these accusations but couldn't share them with the mediator.
They also recommended the player to contact eCogra to help them resolve this matter. They said they would provide any details needed. There's no further information on whether the player contacted them or not.
Disputed amount: 10, kr bonus money. Black points: 24 12 for this casino. Extremely complicated account verification process.
At first, he sent a copy of his driving license, bank card and a letter from his mobile phone company to prove his address.
About twenty minutes later, he received an email that said he had to send the bank card copy again, with some numbers covered. Anthony did so right away and another 20 minutes later, his proof of address document was rejected so he sent them a letter from a credit card, the same letter he had used for many, many casinos to verify his address, but they rejected that one too.
The casino replied once more that he had to send them his ID and bank card again. After that, he sent them a document of his car insurance but after that, he received yet another email from the casino that said his documents were sent to their security department and their verification would take up to 72 hours.
Ever since then, Anthony hasn't received any more emails from the casino but was able to see that his documents were rejected.
This is a very complicated verification process that led to practically nowhere because the complaint remained unresolved.
Complaints on related Guts Casino Same management. Player complained that he was allowed to open an account in this casino despite the fact that he had self-excluded himself permanently in all casinos with the same group owner.
Player had made some deposits and lost and he demanded a refund. Casino replied that at the time when the player self-excluded himself the casino was owned by a different group and thus the delay in accounts verification after the acquisition.
The player complained about the slow responsiveness of the casino. No more update. Casino refused to return deposits. The player was self-excluded via Gamstop but he kept receiving emails with bonus offers from this casino.
But the casino confiscated the winnings and closed his account due to the self-exclusion. They never returned the player's deposits and he submitted the complaint to a higher authority.
There's no further information available ever since. Extremely long verification process. Player complained that after he won a large amount he was asked by the casino to send all kinds of identity-proving documents.
Additionally, he was asked to send another proof of address and was told to upload it via the website but as his account was suspended he was unable to do so so he sent it via email but the casino kept telling him to upload it via the website.
Then he was asked to send again a bank statement. He didn't understand what was wrong with the statement he had already provided recently but the casino wouldn't clarify this for him.
The player felt he was being mistreated. Casino support manager replied to him several times that his matter would be carefully investigated.
No more update since. The player's account was closed due to broken rules. Abyrvalg from Germany accidentally used VPN and the following day, their account had been closed.
The player was recommended to contact higher authority, a relevant regulatory body. There is no update on the case and it remains unresolved. Software glitch.
Player complained that while he had been playing a game and winning there was a malfunction that caused an unfair result.
Player reported this to the casino which was taking a very long time to reply. They replied they were waiting for the game provider to investigate on this.
Submit a complaint. Rizk Casino Bonus Rizk Casino Perfect reputation. Winnings from free spins will be added to your account as real money, which you can cash out without any wagering requirements.
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As stated in the section on bonuses, some countries are ineligible for the welcome bonus. Players in many other countries are unable to play on Rizk Casino at all.
Unfortunately this includes the United States, a potentially huge untapped market though the legality of online gambling is murky there, many online casinos still accept US customers as they are based outside of the country.
Restricted countries include Australia, Belgium, France, Ireland, Italy, the Netherlands and South Africa, among others.
The most reputable and trustworthy software providers are present, including Microgaming and NetEnt. These providers are typically a mark of high game quality and using games provided by them only enhances the Rizk Casino brand.
Slots of course are the cornerstone of any online casino. Supported by the likes of Microgaming and NetEnt , Rizk Casino clearly has a strong software base on which to build.
In total they boast more than slots. Among these are the widely popular and colourful jewel-themed Starburst , the Ancient Egypt inspired Book of Dead , and the recently released Olympus Thunder , featuring the 12 Gods of Greek mythology.
Roulette selection is significantly lighter, but the core staples of the game are each available: American, European and French roulette.
Hence, roulette fans are likely to be satisfied, if not blown away. They do have a decent selection of live roulette with live dealers available.
This seems to be a section that Rizk Casino will be looking to improve further in future. Similarly, there is a good selection of Live Blackjack available, with other versions also available to play including a Deal or No Deal themed variation of the game.
Progressive and multi-hand variants of Video Poker are also ready to play, including Deuces Wild , Jacks or Better , Aces and Faces , and more. There is only one version of Baccarat available, via live play.
An HD quality stream offers you a fine view from multiple angles of the dealer and the cards. Unfortunately, fans of bingo and online scratch cards will be left disappointed, as Rizk Casino does not yet have these features available on their website.
Uniquely Rizk Casino provides a range of virtual sports games for those who enjoy sports competitions, though they do not currently provide a way to bet on real-life sporting events.
Yes — different variations of roulette and blackjack are available in their live casino section. An affiliate program is offered at Rizk via GiG Affiliates , an industry leading affiliate system.
If you have your own blog or website, get lots of traffic, and are impressed by what Rizk Casino has to offer, this could be a great new way of earning some extra cash for yourself and extra customers for Rizk.
Note that if your account remains inactive and empty of funds for a period of 30 months, it may automatically be closed without your consent anyway this is also covered in the terms and conditions.
Here are the main positives and negatives of Rizk Casino :. Negatives: -Withdrawal Fees -Customer service could be improved, including phone support -Welcome bonus not available to everyone; dependent on their deposit method or where they live -Game selection, aside from the many available slots, could be an area for improvement.
As this Rizk review has demonstrated, this casino really differentiates itself from the rest with great features like the Wheel of Rizk loyalty rewards plan, as well as some excellent ongoing promotions and quick and easy funding and withdrawals.
Rizk Casino may be a newcomer to the online gaming industry, but it has already made a big impression on the gaming world and looks set to build on its early successes.
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